Customer Service Basics by Ellen Goodwright

Work from Home Customer Service

How to apply, what is involved and how much you can earn..

When searching for a work from home opportunity in customer service, make sure you do plenty of research as to the legitimacy of the company for which you are applying.
 

 

Plenty of legitimate companies out there are looking for individuals that can work out of their own home office but there are also plenty of frauds floating around too.

Many companies realize the benefits of hiring individuals to work from their own homes, particularly since it can save money on office equipment.

Go around locally and ask businesses if they are hiring any work from home customer service representatives. Chances are you will have better luck starting out locally than you would with the internet.

If you have customer service skills, make sure and type up a resume that highlights these skills so that the company can see what you have to offer. Companies prefer to hire an individual that is reliable and capable of sticking to a schedule. They also want to hire someone that is professional and courteous. Therefore, slap on a smile before you walk in the door.

Work from home customer service requires plenty of attention to time management. You must be willing to set aside certain work hours in order to get the job done. Make sure you dedicate an area of your home where you can work in privacy.

That area of your home must also be free of any distracting noises. The last thing a customer wants to hear is the sound of a dog barking, children crying or yelling, or a television blaring. Remember, you are a professional so keep in mind how you would want to be treated while on the phone with a customer service representative.

When you finally land a work from home customer service opportunity, you will appreciate the rewards involved. Many individuals enjoy the fact that the hours are typically more lax than an office setting, although it still requires hard work and dedication.

Be sure and ask about benefits such as medical insurance, paid time off, and retirement plans. While some internet companies do not offer benefits to work at home employees, companies that you apply to locally may be willing to offer you these special bonuses.

Not only will you have the opportunity to work from your own home, you will also be able to enjoy company benefits.
 

 

 

 

Quick Links

  • Customer Service Basics
  • CRM Software
  • Call Centers Uncovered
  • Customer Service Jobs
  • Customer Support
  • Games & Activities
  • Training Programs
  • Customer Loyalty
  • Customer Satisfaction
  • Customer Complaints
  • Cool Quotes
  • Work from Home
  • Customer Service Week
  • Favorite Books
  • Industry Focus
  • Further Reading..

Subscribe

Bookmark and Share

Home - About - Contact - Sitemap - Privacy - Disclaimer
Copyright Customer Service Basics 2005-2012.