Meaning of Customer Service

What Does Customer Service Really Mean?

I'm often asked what is the true meaning of serving customers. On this page I will offer my humble opinion on the subject.

Customer service is...

Serving your customers with a smile on your face, even when things don't go right.

Going the extra mile when someone is in need of your help.

Caring for your clients and co-workers.

Surprising a customer with a random act of kindness.

Following up with a courtesy phone call after you've put things right.

So what is your meaning of customer service?