Interactive Voice Response (IVR)
Connect with your customers to ensure the best interactive response
Interactive voice response (IVR) is a system where calls are also pre-routed to a certain extent by the caller, using an IVR process.
Often, information is retrieved prior to connecting with the agent. This could range from bank balances, order schedules, flight times, product details, and movie show times.
IVR solutions also handle input and responses by using spoken words
with voice recognition.
Call Center Terms
Automatic Call distribution (ACD)
