Customer Service Excellence Definition
What it means to excel at serving your clients
The word "excellence" has been around in the world of customer care for as long as I can remember. Together with the words "customer" and "service" the phrase conjures up a picture of a fired up organization serving its customers in a truly excellent way. I guess you could say this is my personal definition.
More recently governments and the public sector (particularly in the
United Kingdom) have latched onto the term and are using it to define a
specific program to raise customer service standards.
In their own words, the UK Government wants the public sector to provide customer support in an efficient, excellent, equitable and empowering manner.
Ultimately, they say their aim is to put the country's citizens at the heart of every public service organization.